Field Service Engineer
Company: Asml
Location: Boise
Posted on: May 9, 2024
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Job Description:
Job ID: J-00295947Introduction to the jobAs our Field Service
Engineer, you will be part of a team of engineers who help our
Customer Support (CS) organization install, repair and maintain
ASML systems at customer sites. You ensure that our chipmaking
systems work as they should and be part of the technology
innovation thats moving the world forward.Youll be a technical
expert who will work with coworkers, customer & field support in
isolating and solving problems to maintain and optimize equipment
on a daily basis enhancing functionality and prevent problems. You
will act as a resource for users on routine malfunctions and will
be responsible for the necessary transfer of know-how to the
customer.Youll report to the Group Leaders, but youll also be part
of the larger Customer Solutions & Support sector where the in-fab
installation and optimization of ASML products happensRole and
responsibilitiesInstall equipment at customers locations, including
equipment with new features, unload components, inspect for damage,
assemble, align and test.Analyze applicability, accuracy and
adherence to design specifications.Evaluate and diagnose problems
and make appropriate repairs, escalating when necessary.Answer
customer questions and assist customers in a professional
manner.Advise users of appropriate actions to correct malfunctions
and may recommend changes in user procedures.Perform administrative
and coordination duties, including pass-downs, work orders, field
service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.Provide
appropriate support and assistance to less experienced ASML
personnel as necessary.Education and experienceTo help us tackle
the technical challenges we face, youll need experience working on
high-tech products and with complex processes. As a Field Service
engineer, youll need:Bachelors degree or equivalent combination of
education, skills and experience is preferred.At least 1 year
experience in the installation, qualification, repair and
maintenance of semiconductor equipment is preferredAt least 1 year
experience using computer applications, including data analysis
tools, word processing, spreadsheet, and presentation software.The
ability to fluently speak, read, and write in English is
required.SkillsAbility to complete assignments with attention to
detail and high degree of accuracy.Proven ability to perform
effectively in a demanding environment with changing workloads.Work
independently or as part of a team and follow through on
assignments with minimal supervision.Clear and effective
communication skills.Ability to establish and maintain cooperative
working relationships with co-workers and customer.Work according
to a strict set of procedures within the provided
timelines.Mechanical aptitude and knowledge of pneumatics,
hydraulics, electronics, and semiconductor processes, and relevant
software.Other informationThis position requires access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be
legally authorized to access such controlled technology prior to
beginning work. Business demands may require ASML to proceed with
candidates who are immediately eligible to access controlled
technology.While performing the duties of this job, the employee
routinely is required to sit, walk, talk, hear, use hands to
keyboard, handle, and feel, stoop, kneel, crouch, twist, reach, and
stretch.The employee is occasionally required to move around the
campus.The employee may occasionally lift and/or move up to 25
pounds in weight unaided.May require travel dependent on company
needs.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.The environment generally is moderate in
temperature and noise level.Must be able to read and interpret
data, information, and documents.Can observe and respond to people
and situations and interact with others encountered in the course
of work.Willingness to continue learning and growing in a
professional environment is necessary.Work is conducted at a
customer site and requires familiarization with customer rules and
policies regarding worksite behavior and safety.Expect to spend
more than 50% of the time inside the clean room working with
electromechanical equipment.Expect to work compressed work weeks,
12 hour shifts.Expect to rotate between day and night shifts as
needed to support business needs.EOE AA
M/F/Veteran/DisabilityDiversity and inclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Need to know more about applying for a job
at ASML? Read our frequently asked questions .by Jobble
Keywords: Asml, Caldwell , Field Service Engineer, IT / Software / Systems , Boise, Idaho
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