Bilingual Customer Service Representative (Spanish)
Company: Idaho Housing and Finance Association
Location: Boise
Posted on: April 1, 2026
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Job Description:
Join Our Team! We're seeking a highly skilled and
customer-focused Bilingual Customer Service Representative to join
our Loan Servicing Department, where you'll play a vital role in
delivering exceptional service to our customers, ensuring their
mortgage-related needs are met. As a key member of our team, you'll
be responsible for responding to customer inquiries related to
their mortgage payments, taxes, and insurance, and providing a
positive customer experience. In This Role, You Will: Provide
exceptional customer service, addressing concerns and resolving
issues with precision and care Assist with administration of
single-family home loans with accuracy and efficiency Actively
listen to customers, offering education and support to help them
navigate their mortgage journey Maintain the highest level of
confidentiality and security when handling client information
Redirect calls to the appropriate agents, queues, or departments,
ensuring seamless communication Other job duties as assigned At our
organization, we are dedicated to improving lives and strengthening
Idaho communities. We believe that housing opportunities,
self-sufficiency, and economic development are the pillars of
progress. Join us and be part of a professional and mission-driven
organization that makes a meaningful impact on the lives of
Idahoans. Requirements Bilingual in Spanish required Strong
customer service and communication skills Ability to work in a
fast-paced environment with multiple priorities Familiarity with
mortgage terminology and processes preferred High school diploma or
equivalent required Salary Description $19.00/hour
Keywords: Idaho Housing and Finance Association, Caldwell , Bilingual Customer Service Representative (Spanish), Customer Service & Call Center , Boise, Idaho