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Customer Service Representative

Company: Farm Bureau Mutual Insurance of Idaho
Location: Caldwell
Posted on: June 22, 2022

Job Description:

Job DescriptionProvide follow-up and completion of all loan file documentation, follow, establish, and maintain insurance coverage on collateral. Provide customer service and support for other positions in the department. Compensation:$13.50 HourlyResponsibilities:

  • Answer phones, maintain emails, assist clients, and index files.
  • Balance books and ledgers.
  • Add/remove loans from operating system.
  • Process daily loan payments.
  • Monitor daily drafts.
  • Verify insurance coverage on collateral on loans.
  • Maintain and complete documentation of loan files.
  • Provide customer service and additional support to other positions in the department. Make 10–15-day payment reminder calls to clients.
  • Miscellaneous tasks as directed.Qualifications:Competency Statement(s)
    • Accountability - Ability to accept responsibility and account for his/her actions.
    • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
    • Communication - Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner.
    • Detail Oriented - Ability to pay attention to the minute details of a project or task.
    • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
    • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
    • Proactive - Ability to create or control a situation by causing something to happen rather than responding to it after it has happened.
    • Project Management - Ability to organize and direct a project to completion.
    • Professionalism - Avoid business or personal activities that present a conflict of interest. Display conducts favorable to oneself, the department, and the company.SKILLS ABILITIES
      • Education: High School Graduate or General Education Degree (GED)
      • Experience: Six months to one-year related experience preferred.
      • Computer Skills:Proficient in Microsoft Office Suite.
      • Fluency in Spanish is preferred but not required.About CompanyOur employees are rewarded with a competitive salary, a benefit program that recognizes the diverse needs of our employees, and the security of a well-established company.Some of our employee benefits include:
        • Health
        • Dental
        • Life
        • Long Term Disability
        • Vacation
        • Sick Leave
        • Holidays
        • Parental Leave/Major Medical Leave
        • 7 1/2 Hour Work Days
        • Purchased Vacation
        • Flexible Schedules
        • Employee Profit-Sharing Plan
        • Section 125 Cafeteria Plan (Tax-Free Spending Account)
        • Loans, Savings, and Investments available through Farm Bureau Finance Company
        • Cancer, Accident, and Short-Term Disability insurance plans are also available

Keywords: Farm Bureau Mutual Insurance of Idaho, Caldwell , Customer Service Representative, Hospitality & Tourism , Caldwell, Idaho

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