Hotel Front Desk Attendant

Company: Super 8 Nampa
Location: Caldwell
Posted on: January 23, 2023

Job Description:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Bookkeeping: keep accurate records of all hotel guest account information


Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations
High school graduate, GED recipient, or equivalent


About Company:
Super 8 Nampa is a hotel that encourages a fun, family atmosphere among employees and provides a quality environment for our guests.

Keywords: Super 8 Nampa, Caldwell , Hotel Front Desk Attendant, Hospitality & Tourism , Caldwell, Idaho