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IT Operations Manager

Company: Canyon County
Location: Caldwell
Posted on: September 20, 2022

Job Description:

Starting salary: $87,992-$94,255 annually.General Statement of DutiesThe primary duties of the IT Operations Manager are to supervise network infrastructures, desktop support, telecom, WAN/LAN topologies, datacenter operations, server administration, helpdesk, security systems and patch management, and organization of the County's computer systems. Manage a team of 15 staff and the incumbent participates in the review and acquisition of computer software, data management, hardware, server infrastructure applications. In addition, planning and participating in the growth of the technical skills of the technical support staff and remains current on new trends in all facets of Information Technology, and performs all related work as required. Works closely with development, project management, and business IT units.Classification SummaryThe primary function of this position is to provide direction to and oversee all activities of operations. The work is performed under the general direction of the Assistant IT Director. but latitude is granted for the exercise of independent judgment and initiative. The principal duties of the position are performed in a general office environment.Examples of Work (Illustrative Only)Essential Duties and Responsibilities--- Applies independent judgment, discretion and analysis in designing, developing and implementation of computerized information systems solutions;--- Confers with end users and studies effectiveness and feasibility of systems flow, data usage of both manual and automated processes;--- Determines the economic and operational benefits of using computerized methods to satisfy information needs and presents proposals for new systems or the enhancement, improvement and/or replacement of existing systems;--- Searches for and evaluates solutions created by third parties as alternatives to in-house development;--- Works with end users and selected vendors to create and support systems and implementation of third party developed solutions;--- Assigns projects, reviews work on a timely basis and reports to superiors and user supervisors the status of each project;--- Determines performance standards and evaluates worker performance of staff members;--- Assists with recruitment and selection activities for staff members;--- Prepares plans and arranges for training in essential skills and new technologies.--- Maintains awareness of system tools, best practices, and problem solving techniques and computing equipment.--- Establishes the annual Operations Budget to be presented to the Chief Information Officer / Director.--- Employee management including: evaluations, hiring, disciplinary, conducting meetings or presentations, and staff development.--- Communicates regularly on system outages, updates, and remediation efforts to Senior Management.--- Establish and maintain internal operational policy and procedure.--- Maintain On Call rotation schedules and Tier 2 escalation coordination.--- Project Management, scheduling, and staff resourcing.--- Review of operational procurement expenses, tracking licensing, and forecasting technology plans.--- Knowledge of Virtualization (VMWare); Network Design, Exchange, Active Directory, security structure, fault tolerance theories, backup strategies, documentation, and management systems.Other Duties and Responsibilities--- May be required to attend evening meetings and respond to emergency calls during off-duty hours.Knowledge, Skills and AbilitiesKnowledge of--- Capabilities and compatibilities of computers, computer software and associated administration and development tools.Ability to--- Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;--- Understand and carry out complex written and oral instructions;--- Exercise independent judgment, initiative and decision-making under the administrative direction of the Chief Information Officer.--- Maintain a courteous, professional and effective working relationship with employees at all levels of the County;--- Work effectively and calmly in a crisis situation.Acceptable Experience and Training--- Bachelor's in Computer Science, Computer Information Systems or Communications; AND--- Eight (8) years related technical experience, five (5) years of which is in a supervisory capacity; OR--- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.Special Qualifications--- Must possess a valid Drivers License;--- Must successfully complete a background investigation through the National Crime Information Center (NCIC).Essential Physical Abilities--- Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, comprehend and prepare written technical reports and diagrams.--- Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and by telephone;--- Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate and make adjustments to computers, tools and equipment;--- Sufficient body mobility, flexibility, agility and strength to work in an office environment, perform duties that may require bending, stooping, kneeling, crouching, reaching and to occasionally move or lift up to 50 pounds.

Keywords: Canyon County, Caldwell , IT Operations Manager, IT / Software / Systems , Caldwell, Idaho

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