Director of Technical Services

Company: Boise Centre
Location: Boise
Posted on: June 1, 2025

Job Description:

Description:Hiring a hands-on collaborative Leader for our Technical Services, Information Technology, and Audio-Visual teams! If you want a fun team-oriented culture, a stable job environment, and epic benefits, check this one out!Reports to: Assistant Executive DirectorTeam size: 3 direct reports (AV Production Manager, IT Specialist, IT Support Technician) - the AV Production team has 24 employees.Top 3 must haves: Collaborative - multiple people on several projects simultaneously, Leadership qualities, Technical Skills and Experience. Wish list includes purchasing capital projects for IT and AV equipment.
Summary:Key leadership role responsible for overseeing the efficient and effective functioning of the Information Technologies (IT) and audio-visual departments. This position provides leadership, strategy, and coordinates technical services to support the diverse needs of events, the building, and staff. Play a crucial role in ensuring the smooth operation of technology infrastructure and systems, delivering exceptional customer service, and leading a team of technical experts.
Day to Day:

• Provides overall leadership and guidance to the Audio-Visual and Information Technology teams, ensuring the delivery of high-quality technical services to all events and stakeholders.
• Oversees management of Technical Services department staff including; employment decisions, managing performance, and development and training.
• Develops and leads strategic team initiatives and goals to support company key performance objectives.
• Coordinates with event planners, potential clients, and stakeholders to understand their needs and provide tailored audio-visual and IT related solutions.
• Manages Information Technology contractors, vendors, and contracts.
• Ensures the availability and reliability of technology systems, such as internet connectivity, telecommunications, and digital signage.
• Oversees the Audio-Visual and IT departments budgeting, purchasing, and capital planning.
• Researches and recommends software and hardware solutions to improve business processes.
• Manages Boise Centre's phone system and ISP contract.
• Manages and maintains audio visual infrastructure lighting, audio, digital signage, and advanced technology.
• Repairs and recovers hardware or software failures and coordinates with impacted users.
• Stays up to date with emerging technologies and industry trends to recommend innovative solutions and improvements for Boise Centre's technical services.
• Actively participates in professional organizations and engages in continuous learning through company, department, and safety training programs.
• Performs a variety of related tasks and duties as assigned.
  Requirements:EXPERIENCE
  • Bachelor's degree in information technology or related field, or equivalent experience
  • 5 years of management related work experience
  • 2 years' experience in live event audio visualSKILLS/ABILITY
    • In-depth knowledge of audio-visual technologies, IT infrastructure, and systems administration
    • Strong project management skills, with the ability to handle multiple priorities and deadlines simultaneously
    • Advanced computer skills and the ability to learn new software
    • Familiarity with industry standards and regulations related to information security and data privacy
    • Financial acumen with knowledge of budgeting practices and financial statements.
    • Strategic organizational leadership skills to direct and align resources, people, and tasks to key objectives.
    • Advanced leadership skills with the ability to lead and motivate employees, provide constructive feedback, and hold team members accountable to department and organizational objectives.
    • Advanced written and verbal communication skills, with the ability to convey and document complex information clearly and effectively to both internal and external stakeholders.
    • Critical thinking and decision-making skills to evaluate complex situations and strategically determine department and organizational objectives, goals, and vision.
    • Customer service skills to provide respectful, prompt, and attentive support to both internal and external customers, and escalate issues appropriately.
    • Collaboration skills to work effectively with teams, share knowledge, receive feedback and direction, support colleagues, and be an accountable team member.
    • Advanced Communication skills to interact professionally and positively using established communication methods.
    • Advanced Time management skills to handle multiple priorities and meet deadlines in a fast-paced and high-volume environment while maintaining regular and reliable work attendance at scheduled time onsite.
    • Adaptability and problem-solving skills to adjust quickly to changes in workloads, tasks, and circumstances.
    • Professional conduct and the ability to follow workplace safety and organizational policies and procedures.
    • Present a professional appearance by following established grooming and uniform standards.
    • Ability to read, understand, and execute detailed written and verbal instructions. PHYSICAL REQUIREMENTS
      • Involves sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing
      • Frequent standing and walking for long periods of time
      • Frequent bending, stooping, kneeling, and twisting
      • Frequent reaching and use of ladders, stools, and stairs
      • Frequent lifting, pushing and pulling up to 50 pounds
      • Exposure to moderate noise levels
      • Ability to work outside of normal business hours
      • Ability to work long hours, weekends, evenings, and holidays (occasionally happens, it's a well ran ship!)To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation.
        
        
        
        
        PIa331e7eb55d7-37248-37719736

Keywords: Boise Centre, Caldwell , Director of Technical Services, IT / Software / Systems , Boise, Idaho