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REMOTE-WFH ID-BOISE CONTACT CENTER SUPERVISOR

Company: Ltk Virtual Variations
Location: Caldwell
Posted on: October 15, 2020

Job Description:

The contact center Supervisor's primary responsibility is to lead the day-to-day activities of the 20-person remote technical support team Keep management informed of the status of the team's capacity, weekly/monthly performance results, case management activities and remote resolution rates Reporting and excellent tracking of team results in our systems to ensure proper documentation of results and areas for improvement Responsible for retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the customer through direct feedback, customer assessment programs and through engagement with field support teams To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed Relevant education and/or training will be considered a plus . For Job Applications Email Resume FREE.Employment.Referrals@gmail.com

Keywords: Ltk Virtual Variations, Caldwell , REMOTE-WFH ID-BOISE CONTACT CENTER SUPERVISOR, Other , Caldwell, Idaho

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