Client Service Specialist Support
Company: Columbia State Bank
Location: Caldwell
Posted on: August 2, 2022
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Job Description:
Description This position processes a variety of client account
transactions quickly, competently and accurately. Provides an
exceptional banking experience to our clients by building
relationships and offering appropriate products and services, while
supporting multiple branches as needed. Essential Job Functions:
Has reliable transportation to travel between assigned branches in
a variety of geographical locations. Public transportation may not
be an option in some areas.Performs cash handling functions
(deposits, withdrawals, cash advances, payments, transfers, check
cashing, etc.)Balancing cash drawer and teller transactionsLearning
basic knowledge of new and existing products and servicesDiscuss
and access customer's financial needs to identify and offer
appropriate products and servicesSecure against loss by ensuring
safekeeping of money in cash drawer and prompt accounting or
transfer of fundsIdentify fraudulent activityRead, understand and
follow all relevant SOP'sPerform and support daily tasks that
maintain the integrity of the branch (balance ATM, process night
drop, balance negotiable instruments, process returned mail,
balance credit card machine, monitor lobby rate sheets and
brochures)Supports referral goals for branch by focusing and
identifying and referring basic bank products to the appropriate
business partner.Provides an extraordinary customer experienceOther
tasks as assignedAll employees are responsible for internal
controls in the performance of their assignedduties. Internal
Control responsibilities are established in various policies,
procedures, and documents, including the Code of Conduct.Minimum
Job Requirements:High School Diploma or GEDSome experience in
customer service preferred.Bilingual preferredAbility to work in a
fast-paced, cash handling environmentMaintain a professional
demeanor at all timesStrong organizational and time management
skillsAbility to work effectively as part of a teamAbility to pass
teller training programsAbility to develop and maintain working
knowledge of Columbia Bank policies, procedures and systemsBuilds
relationships with customers and internal teammatesPhysical and
Mental Requirements:Ability to sit at a computer monitor for
extended periods of timeAbility to perform repetitive finger, hand,
and arm movementsAbility to lift up to 15lbs.Ability to effectively
discern information and formulate appropriate actionAbility to
reach, squat, bend, and manually manipulate standard office
equipmentAbility to drive to various locationsAbility to think
critically and provide appropriate solutionsValues and
Behaviors:Build enduring RELATIONSHIPS with clients and each
other.Drive INNOVATION that simplifies life and work. Seek
continuous GROWTH in your personal and professional development.
Commit with HEART to serve others.Extend TRUST in order to receive
it. Notice to Agency and Search Firm Representatives:We do not
accept unsolicited resumes from agencies and/or search firms.
Agencies must obtain advance written approval from Columbia Bank's
Talent Acquisition team to submit resumes, and then only in
conjunction with a valid fully-executed written requisition
contract for service and in response to a specific job opening.
Resumes submitted to any Columbia Bank employee by a third party
agency and/or search firm without a valid written and signed
requisition search agreement, will become the sole property of
Columbia Bank. Columbia Bank will not pay a fee to any Agency that
does not have such agreement in place. No employee outside of
Columbia Bank's Talent Acquisition team has the authority to enter
into a requisition search agreement.
Keywords: Columbia State Bank, Caldwell , Client Service Specialist Support, Other , Caldwell, Idaho
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