Shop Foreman

Company: Kenworth Sales Company
Location: Caldwell
Posted on: August 7, 2022

Job Description:

ID: 2606Location: Caldwell, IDAre you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 75 years of consistent excellence, we are still growing!

The world learned just how essential the trucking industry is over the last couple of years! Come be a part of our success and the valuable impact the trucking industry has on our economy!
We have a great career opportunity for a Shop Forman in our Caldwell, ID location! Enjoy a fast-paced work environment, interactive role with team members and customers along with many opportunities for growth among our 23 locations in the West and 8 locations in the East.

Full rich benefit package including medical, dental and vision and paid life ins as well as a 401K with an aggressive match, vacation and holiday pay.


JOB SUMMARY

The primary function of the Shop Foreman is to assign, supervise and verify the quality of work performed by the Service Technicians.


DUTIES AND RESPONSIBILITIES
1. Maintains Service Shop capacity control. Communicates capacity status throughout the day with Service Writer/ Production Control.

2. Receives work order from Service Writer and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer / Production Control.

3. Personally performs quality control checks of workmanship on each service project and provide technician training.

4. Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.

5. Controls actual time spent by Service Technician on each service job performed on a flat rate.

6. Controls special tools and equipment purchase, usage and replacement.

7. Supervises janitorial maintenance of Service facility.

8. Assists Service Writer, Service Manager, Production Control and Warranty Administrator in the performance of their duties.

9. Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.

10. Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but not limited to; Service net, QSOL, Cat, Service Ranger, etc. Attends training sessions as required from time to time by Service Manager.

11. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services.

12. Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.

13. Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Demonstrate the ability to close all repair orders.

14. Insures timely, competent and courteous relations with service customers. Analyzes quality control report.

15. Promotes the sales of labor, parts and accessories during customer contact.

16. Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly. Monitors Inter-company tickets to ensure equal priority.

17. Issues workmen's compensation "First Report of Injury" forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.

18. Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.

19. Works with Credit Manager in verifying open charge account status prior to accepting P.O., unit release and updates the repair order system estimates.

20. Maintains friendly working relationship with customers and company employees, providing assistance/information/instruction as necessary to expedite repairs and preserve good relationships.




QUALIFICATIONS

Ability to read and comprehend instructions and information.
High school diploma or the equivalent.
Two years of experience as a heavy-duty truck repair technician.
Working knowledge of all heavy truck repair methods.
One-year supervisory experience.
Excellent communication and managerial skills.
Valid Commercial Driver's License and good driving record.
Professional personal appearance.

WORKING CONDITIONS

This is a physically demanding position. Will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift parts weighing up to 50 pounds. Will use hand and power tools, hoist and test equipment. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials.


Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.PI188028005

Keywords: Kenworth Sales Company, Caldwell , Shop Foreman, Other , Caldwell, Idaho