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Service Technician - Main Office (Full Time)

Location: Caldwell
Posted on: June 17, 2022

Job Description:

Job DetailsLevelExperiencedJob LocationMain Office Distribution Center - Caldwell, IDDescriptionService TechnicianJob Summary: Provide direct customer service, support and warranty work for several product lines sold by D Conduct in home service, trouble shooting, support and contractor spot checks. Daily travel to and from customer homes, D locations, and occasional travel to Homes Shows and Fairs. Responsible for warranty claims, specified store maintenance, organization of warehouse and company vehicles. Regular hours are Monday - Friday 8AM - 5PM, with the exception of special events.Essential Functions / Duties:This is a Service Technician position. Working directly with the public, making at least three home visits daily for warranty and service work.Troubleshoot problems and work with manufacturers to remedy them.Use a computer ticketing system to log and track service work in customers' homes and complete warranty claims when needed.Advise customers on merchandise price, features and sell products if needed.Provide merchandise/product knowledge to customers and recommend alterative accessory or goods.Provide assistance in receiving and displaying merchandise in accordance with specific established policies, procedures, and standards.Answer telephone and handle routine customer inquiries, schedule appointments, and manage schedule.Travel to and work D Supply booth at Home Shows and Fairs.Move material using appropriate material handling tools and equipment including but not limited to; by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.Other duties as assigned by management, related to customer service, merchandising and handling of products.QualificationsRequired Skills/Experience: Mechanical and technical aptitude required. Product specifications and manufacture certifications will be provided at the expense of D Excellent customer service required. Must have organizational skills to ensure all necessary tools, parts and accessories are on hand for service calls. Ability to understand and follow specific instructions and procedures. Ability to resolve difficult or stressful customer service issues. Ability to sort, check, count, and verify numbers. Ability to work as a team. Computer skills are required to use internal D systems.Other requirements: Must be able to pass a background check. Possession of a valid driver's license and active insurance must have a safe driving record. Applicants must complete training courses and pass certification tests provided by D Supply.This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Keywords: D&B SUPPLY LLC, Caldwell , Service Technician - Main Office (Full Time), Professions , Caldwell, Idaho

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