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Enterprise Service Representative - Caldwell

Company: Local Staffing
Location: Caldwell
Posted on: November 14, 2021

Job Description:

Description Robert Half is looking to fill a Service Representative position for a company here in the Treasure Valley. The Service Representative is responsible for the management and execution of operational tasks associated with tendered loads including load appointment, shipment monitoring, and proactive communication/issue escalation. The primary focus is the support of client operations, working across multiple service offerings, and more. Key Responsibilities and Accountabilities Inputs appoints and updates assigned customer shipments through verbal, virtual, or written communication with customers, as well as internal carrier teams and internal customer teams Monitors shipment activity through given tracking and visibility tools and coverage by communication with the carrier teams, while proactively reporting relevant updates Proactively communicates and escalates issues and delays to relevant stakeholders Collaborates with the Carrier Sales Group to coordinate load coverage utilizing outside carrier partners Collaborates with the Asset Planning Group to coordinate capacity and coverage using company-owned power assets and trailers as well as the Owner/Operator group Accepts client load tenders and inputs all relevant data into the company's TMS for visibility Provides customer and carrier teams with timely, explicit updates and communications for shipment status as well as potential delays Maintains regular communication cadence with assigned clients on the performance of all Service units Coordinates coverage of all assigned customer freight and communicate issues, delays reschedules, and special requirements to internal and client stakeholders Familiarity with common trucking industry terminology The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress Other duties may be assigned to meet business needs We want to hear from you regarding your interest in this role - contact our Talent Managers TODAY. 208-386-9118 Requirements High School Diploma, Bachelors preferred 0-2 years related experience Equivalent combination of education and experience Experience with systems such as TMW and Microsoft Office Computer Data Entry Good interpersonal and customer service skills, well-developed verbal and written communication skills The ability to work both as an individual contributor and a team member Sound organizational, records management, time management skills, and attention to detail Using computer hardware and software for extended periods of time (repetitive motion) Must be able to lift up to 25 pounds occasionally

Keywords: Local Staffing, Caldwell , Enterprise Service Representative - Caldwell, Sales , Caldwell, Idaho

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