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Spanish Customer Service Representative - Work From Home

Company: FCR
Location: Caldwell
Posted on: November 19, 2021

Job Description:

Job Description THIS IS A REMOTE WORK FROM HOME POSITION. YOU MUST LIVE IN THE SAME STATE AS THE POSITION TO BE ELIGIBLE What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Essential information about this position: Job Title: Bilingual Customer Service Representative Working Time: Full-time Location: Caldwell, ID (and surrounding areas) Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun Nothing can top FCR's company culture. What will you do in this position? You will directly contact consumers and customers in this position by providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more. Job Requirements: You must be able to fluently read, write, and speak in both English and Spanish You must be dependable, reliable, and trustworthy. You must be friendly and professional at all times. Excellent verbal and written communication skills are a must. You must be detail-oriented in processing and recording information, ensuring data integrity. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at for more information about FCR. We look forward to speaking with you FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Colega de Servicio al Representante: Nuestra meta en FCR es de apoyar a nuestra gente y asegurarnos de que su experiencia como cliente sea divertida y gratificante. Nuestros centros de contacto tienen una cultura donde todos tienen la oportunidad de expresar sus personalidades individuales mientras proveer la mejor experiencia a nuestros clientes. Nosotros creemos que, si los tratamos bien, ustedes trataran a nuestros clientes mejor. Esta oportunidad ser-- para usted si: Usted se motiva a si mismo y le gusta resolver problemas Usted toma responsabilidad de sus acciones y demuestra buena --tica de trabajo Usted est-- dispuesto a invertir su tiempo y esfuerzo necesario para desarrollarse profesionalmente Usted es astuto en tomar decisiones, le gusta aprender cosas nuevas como usar nuevos programas de computadora Usted puede comunicarse de manera clara y escucha efectivamente. Usted puede explicar varios temas a cualquier persona y puede ofrecer soluciones desde chat, correo electr--nico o por tel--fono. Funciones Esenciales: Proveer servicio excepcional a nuestros clientes desde chat, correo electr--nico o tel--fono Ganarse la confianza de nuestros clientes Educar a los clientes en productos para optimar el conocimiento de las maneras m--s f--ciles de usarlos Ofrecer soluciones r--pidamente y ser consientes de el tiempo de los clientes y el de uno mismo Proyectos especiales y otros deberes asignados Requisitos: Ser confiable y honesto Ser amable y profesional, acomedirse a ayudar a los clientes con cualquier pregunta o necesidad que tengan Tener inter--s en aprender, ser experto en los productos para mejor aconsejar a los clientes Comunicaci--n fluida escrita y verbal Tener la habilidad de mantener informaci--n confidencial Mantener enfoque en los detalles - precisamente procesar y anotar informaci--n Demostrar la habilidad de mantenerse organizado con su tiempo, completando varias tareas a la vez Demandas F--sicas y Condiciones de Trabajo: Las demandas f--sicas descritas aqu-- son representantes de las condiciones que nuestros empleados tendr--n que satisfacer para cumplir sus deberes de trabajo. Acomodaciones razonables ser--n posibles para asistir a los empleados que las necesiten para que puedan cumplir sus deberes asignados. Demandas F--sicas: Estar sentado hasta 2/3 del tiempo Condiciones del Trabajo: Ambiente ser-- in el interior de la oficina, habr-- uso considerable telef--nico, de computadora y de otro equipo de oficina Requisitos M--nimos de FCR: Una revisi--n de antecedentes criminales ser-- conducida antes de comenzar su empleo Favor de notar: Esto no es necesariamente una lista completa de todas las responsabilidades, deberes, habilidades, esfuerzos, requisitos, o condiciones de trabajo asociadas con este trabajo. --Por qu-- FCR? Tenemos un ambiente DIVERTIDO, salas de descanso c--modas con videojuegos y bebidas/aperitivos de compra disponibles Cada semana hay concursos, actividades y eventos divertidos Programa de compensaci--n adicional por referir a empleados nuevos Seguro m--dico/de visi--n/dental para empleados de tiempo completo

Keywords: FCR, Caldwell , Spanish Customer Service Representative - Work From Home, Sales , Caldwell, Idaho

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